The person on the other end of the line

Jerome Coppo
Job Title: Garage Gurus On-Call
Nationality: French
Languages: French, Dutch, English


What is your background? 

I originally started in a customer service and IT. Although I did not have an automotive technical background, car technology always caught my interest and my curiosity deepened as soon as I started this job.

It grew even more the day I got myself a good old E36 320i BMW which I try to maintain the best I can, with a little help and advice from my fellow colleagues, the ‘Garage Gurus’. 

How do you help the people that call you? 

In the best way possible, through either live-chats or email correspondence. Our international customers are distributors, regional dealers and consumers. Their inquiries and questions can vary considerably, from spark plug torque values or cylinder head gaskets, to the correct track control arms or brake pads for a specific vehicle.

What do you like to do outside of work? 

I spend a considerable amount of time at my custom-built desktop PC at home using Adobe Photoshop. I enjoy re-editing nearly everything with graphic design and photography being two of my passions. 

What is your dream car and/or motorcycle? 

I have my ‘under-construction’ dream-car at the moment, however, if I were to win the lottery I would go for an Aston Martin.